How to connect your DHL account to Zenstores

  • Last updated on November 27, 2024 at 4:29 PM

Before you can connect your DHL account to Zenstores please make sure you have the following details. 

Please note: You will likely need to contact your DHL account manager to get your Client ID and Client Secret.

  •  Client ID - If you don't know this, request it from your DHL account manager.
  • Client secret - If you don't know this, request it from your DHL account manager.
  • Customer account number - This is your DHL customer account number and will start with CUS-
  • Account number - This is your DHL account number.

Once you have the above info, you can then follow the steps below to get set up.

1. First hover over Settings and then click Shipping.

2. Click Connect a courier and then click Connect courier account next to the DHL option.

3. Next, you will need to input our DHL account details in the below fields.

Then you will need to set up an earliest and latest collection time. 

4. Now click save to go to step 2, where you can add in your account number.

On this next page, you will need to give this account a name (this is for your reference only). Then just type out your account number and click Save.

6. Once you have saved the above, you will then need to synch your trading locations. You can do this by scrolling down the page until you find the Trading Locations section. Then just click the button titled Refresh Trading Locations.

On the page that loads, just click Confirm.You are now ready to start booking DHL Shipments in Zenstores.

Frequently Asked Questions

I have more than one DHL account number, how do I set a default one?

If you have more than one DHL account number, and you want one to be set as the default. Just make sure you set the Sort weight of the one you want to have to default to the highest number.

For example: You have two DHL account numbers, account A and account B.

If you wanted Account B to be the default you would set the sort order in the following way.

Account A sort weight = 1
Account B sort weight = 2

I don't have a DHL account, but would like to get one setup? 

Please get in touch, and we will be able to assist you.